Jackson Owago's Blog

What is The Value of Corporate Training for Enhanced Effectiveness? Corporate training serves as a cornerstone of organizational development, with the primary objective of enhancing employee skills, productivity, and overall success. However, to truly unlock the benefits of these training initiatives, it is imperative to rigorously assess their effectiveness.  In this comprehensive guide, we delve into the significance of evaluating corporate training programs, explore a range of evaluation methods, and discuss strategies for continuous improvement. Defining Training Effectiveness Quantitative and Qualitative Metrics: Effective evaluation encompasses both quantitative data, such as performance improvements and productivity metrics, and qualitative aspects like employee feedback and engagement levels. Alignment with Objectives: An essential aspect of training effectiveness lies in its alignment with organizational goals. Training programs should target specific skill gaps and contr...

 Why do you need a training proposal? In today's competitive business landscape, employee training is the key to unlocking higher performance and achieving overall success. It's not just an investment; it's a strategic move that empowers your workforce. According to a recent survey, a staggering 96 % of employees believe that well-planned training can significantly boost engagement and overall productivity. However, the challenge lies in convincing stakeholders and decision-makers that training is a worthy investment, aligned with the organization's strategic priorities. This is where well-crafted training proposals come into play. A meticulously designed training proposal can swiftly win over stakeholders or clients and set the stage for productive training initiatives. In this article, we'll delve into the benefits and best practices for creating a training proposal template.  What Is A Training Proposal? A training proposal is a comprehensive document that outlin...

How can you increase the effectiveness of call centre agents? In today's customer-centric business landscape, call centres play a crucial role in delivering exceptional customer service. The efficiency and effectiveness of call centre operations heavily rely on well-trained agents who possess the necessary skills and knowledge to handle diverse customer interactions with professionalism and proficiency. This comprehensive guide delves into the key components of call centre training and provides actionable insights on how organizations can ensure their agents are equipped to deliver outstanding service consistently. Understanding the Role of Call Center Agents In any call centre environment, agents serve as the frontline representatives of the company, directly interacting with customers and addressing their inquiries, concerns, and requests. To excel in their role, agents must possess a combination of product knowledge, soft skills, and familiarity with call centre systems and tool...